PRivacy policy

who we are

At REMX Store,we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Shipping information

  • Order and purchase details

  • Information you provide when contacting our customer support

  • Device and website usage information, such as IP address, browser type, and pages visited

We only collect information that is reasonably necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange delivery of purchased products

  • Communicate with you about your order

  • Respond to your questions, requests, or complaints

  • Provide customer support

  • Improve our website, products, and services

  • Prevent fraud, unauthorized transactions, and other security issues

  • Send promotional messages or offers where permitted by law and where appropriate

  • Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a payment on our website, your payment may be processed through a third-party payment provider.

REMX Store does not intentionally store your complete payment card details on its own website unless expressly stated otherwise.

Payment information may be handled directly by the relevant payment processor according to its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences

  • Understand how visitors use our website

  • Improve website performance

  • Provide relevant advertising and marketing

  • Measure the effectiveness of our advertising campaigns

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect how some parts of the website function.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Payment processors

  • Delivery and logistics providers

  • Website hosting and technology providers

  • Advertising and analytics platforms

  • Customer support or service providers

  • Government authorities or law-enforcement agencies where legally required

These third parties may only receive information necessary to perform the services they provide.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

REMX Store is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Ask questions about how your information is collected and used

To exercise any applicable privacy rights, please contact us using the details provided below.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

REMX Store

Email: Remxstore.official01@gmail.com

Phone/WhatsApp:08104023846

Business Address: 27 Ekwuamili St, Abakaliki 480101, Ebonyi

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.